IT Services
Your IT Infrastructure is critical to your business
Which relies on its availability, all the time. We are here to provide you with the right IT support, to make sure your infrastructure keeps on running smoothly, to resolve your IT problems, keep your IT platform updated, and get your business back on track, in case of system failure.
The right and responsive support for your IT infrastructure
We have been providing IT services to our clients for many years, witnessing the different phases of the IT industry evolution.
Our responsive and efficient IT support and break/fix services follow any number of possible paths to ensure a prompt and complete resolution.
Our certified team of IT professionals, trained by world leading IT suppliers, has the know-how and the right competencies in the different components of your IT architecture, hardware and software, to address your technical issues and to support your end-users, in coordination with your IT support team.
Our team expertise covers the wide spectrum of IT solutions, inside and outside the Data Center
Servers, storage, virtualization, IT security, business continuity, networking, communications, client computing, and office and collaboration solutions.
We adhere to detailed escalation and resolution processes to ensure responsive action and prompt remediation. We work with your institution to deliver the services that best address your needs — before they become issues.
Our flexible approach ensures our capability to meet your needs
Services Portfolio
Consultancy
- We assess, design & suggest enhancements to your IT Infrastructure, helping you solve critical business problems related to IT.
- We evaluate your environment & create a road map for the implementation of IT products & services.
- We identify areas of opportunity towards improving overall IT efficiency, reducing costs & minimizing risk.
- We offer health-check services on the IT infrastructure, systems & security, using the latest tools.
Infrastructure
- Hardware installation
- Servers
- Storage
- Software installation
- OS: Windows, IOS
- Microsoft products: exchange, office 365 ..
- Web gateways
- Antivirus
- Desktop migration to the latest Windows versions
- Hybrid cloud management
- Cloud & data centre automation
- Quality & performance testing
- Training IT managers on the migration
Security
Security assessment to help minimize business risks by:
- Identifying & isolating threats
- Categorizing & prioritizing risks
- Deploying information security controls & programs
- Measuring the organization’s compliance against pre-defined security policies
- For automatic & intelligent web filtering & e-mail filtering, thus significantly reducing operational risks & legal liability threats
- Designing & implementing comprehensive antivirus solutions
- To deliver multi-tiered, enterprise-strength protection for the Internet & e-mail gateways, network servers & workstations
- Implementation of intrusion detection solutions
- To help detect security breaches, attempts & suspicious activities, & automatically respond according to pre-established security policies.
High Availability
- To ensure a customer environment available
- To reduce the impact of data loss
IT Packages
Manage IT services
$59/ month / employee
Everything you need to support your employees, including support via phone, desktop/laptop management, network connectivity and printing support.
ONSITE
- Account Setup
- Employee onboarding
KEY SERVICES
- Dedicated account team with Lead Tech and Account Executive
- Employee onboarding
- Email and productivity suite administration (for Google Workspace and Microsoft 365)
REMOTE
Employee computer operating system patching and updates
Support for employee computer hardware, operating system, and software applications
Printer and peripherals setup and support, and troubleshooting
Network configuration, security administration and support
Manage IT services pro IT services pro
$89.00 / month / employee
Includes everything in Pro, plus enhanced onsite support, after hours support, and server management.
ONSITE
- Account Setup
- Employee onboarding
KEY SERVICES
- Dedicated account team with Lead Tech and Account Executive
- Employee onboarding
- Email and productivity suite administration (for Google Workspace and Microsoft 365)
- Mobile Device Management (via Google Workspace or Microsoft 365)
- Apple devices
- Server operating system configuration and maintenance (for on premise, Google Cloud Platform)
- Quarterly IT Business Review
ONSITE + REMOTE
- Employee computer operating system patching and updates
- Support for employee computer hardware, operating system, and software applications
- Printer and peripherals setup and support, and troubleshooting
- Network configuration, security administration and support
- Wi-Fi coverage optimization
- Assess, design & suggest enhancements to your IT Infrastructure, helping you solve critical business problems related to IT.
- Evaluate your environment & create a road map for the implementation of IT products & services.
- Identify areas of opportunity towards improving overall IT efficiency, reducing costs & minimizing risk.
- Offer health-check services on the IT infrastructure, systems & security, using the latest tools.